Refund policy

At Oneira Fashions, we want you to be fully satisfied with your purchase. If for any reason you are not, we gladly accept returns and exchanges under the terms outlined below.

Returns

We accept returns for both defective and non-defective products. All returned items must be in new condition and meet the requirements listed in this policy.

Exchanges

We offer exchanges for items returned within the allowed time frame, provided the product is in new condition.

Product Condition & Return Window

Condition: Items must be new, unused, and in their original packaging.

Window: Returns and exchanges must be initiated within 30 days of delivery.

Method & Fees

Method: All returns and exchanges must be sent by mail.

Return Label: A prepaid return label is included in the package at no additional cost.

Restocking Fees: A 20% restocking fee will apply to all returns.

Refunds

Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned item.

Method: Refunds will be issued to the original payment method used at checkout.

Return Address

Please send all returns and exchanges to:

202 Bond Avenue
Reisterstown, Maryland 21136
United States

Contact Details

Trade Name: Oneira Fashions LLC

Physical Address: 202 Bond Avenue, Reisterstown, Maryland 21136, United States

Email: sales@oneirafashions.co

Phone: +1 443 334 6790

Office Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Timezone: (GMT-05:00) Eastern Standard Time (New York)