StretchyStitch Pants by Basic Bae

Shipping Area

We currently ship to addresses within the United States only.

Order Cut-Off Time

Orders placed before 04:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed the same business day. Orders placed after this time will be processed on the next business day.

Handling Time

All orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).

Transit Time

Once shipped, your order will typically arrive within 3 to 7 business days (Monday to Friday), depending on your location.

Total Delivery Time

From the moment your order is placed until it reaches your doorstep, the estimated total delivery time is 4 to 9 business days (Monday to Friday).

Shipping Cost:

Orders above $150: Free shipping.

Orders under $150: Flat rate of $4.75 USD.

Shipping Partners

We partner with reliable shipping carriers across the USA to ensure safe and timely delivery of your products. Our trusted shipping partners include:

USPS (United States Postal Service)

UPS (United Parcel Service)

FedEx (Federal Express)

Currency

All shipping costs and transactions are processed in USD (United States Dollar).

Returns

We accept returns for both defective and non-defective products. All returned items must be in new condition and meet the requirements listed in this policy.

Exchanges

We offer exchanges for items returned within the allowed time frame, provided the product is in new condition.

Product Condition & Return Window

Condition: Items must be new, unused, and in their original packaging.

Window: Returns and exchanges must be initiated within 30 days of delivery.

Method & Fees

Method: All returns and exchanges must be sent by mail.

Return Label: A prepaid return label is included in the package at no additional cost.

Restocking Fees: A 20% restocking fee will apply to all returns.

Refunds

Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned item.

Method: Refunds will be issued to the original payment method used at checkout.

Return Address

Please send all returns and exchanges to:

Oneira Fashions LLC
202 Bond Avenue
Reisterstown, Maryland 21136
United States