Returns
We accept returns for both defective and non-defective products. All returned items must be in new condition and meet the requirements listed in this policy.
Exchanges
We offer exchanges for items returned within the allowed time frame, provided the product is in new condition.
Product Condition & Return Window
Condition: Items must be new, unused, and in their original packaging.
Window: Returns and exchanges must be initiated within 30 days of delivery.
Method & Fees
Method: All returns and exchanges must be sent by mail.
Return Label: A prepaid return label is included in the package at no additional cost.
Restocking Fees: A 20% restocking fee will apply to all returns.
Refunds
Processing Time: Refunds are processed within 7 business days after we receive and inspect the returned item.
Method: Refunds will be issued to the original payment method used at checkout.
Return Address
Please send all returns and exchanges to:
Oneira Fashions LLC
202 Bond Avenue
Reisterstown, Maryland 21136
United States
